What is the payment method?
We accept PRE-Payments of the total amount of the services booked through a bank transfer. We only accept cash payments in EUROS at the end of each service. We do not accept payments by credit card or advance payments. Please note that a full pre-payment is required via Paypal if you only book transfer services from Naples airport in Sorrento or other destinations on the Amalfi Coast and back.
Do we have to pay a deposit?
Only to guarantee your reservation for private tours from the Naples railway station (from Rome), from the port of Sorrento and for shore excursions from the ports of Naples, Salerno, Sorrento and Amalfi, we request a small deposit of 100 euros to be paid from your CREDIT CARD via PAYPAL. Please note that a full pre-payment may be required via Paypal if you book only transfer services from Naples to Sorrento or other destinations on the Amalfi Coast and back.
Do you have a cancellation policy?
The cancellation fee will be charged only if the reservation is not canceled up to 7 days before the day of the requested service. If not done in these terms, we reserve the right to charge the 100 euro deposit (which we requested during the booking process) as a "no show fee".
How can we meet our driver?
Please note that you will meet your driver waiting for you in the arrivals hall of the Airport, walking outside of the baggages claim, holding up a sign with your name on it. For the arrivals at the Train Station you will meet your driver at the beginning of the arrival platform, holding up a sign with your name on it.
Will it be charged in case of flight delays or train delays?
In the event that the plane or train is delayed, or the luggage is lost at the Naples or Rome airport and you have to wait at the "lost" office, we will have a maximum tolerance of 1 hour from the scheduled arrival time and after having charged 25 euros for each hour of waiting. In the case of lost baggage it must also be taken care of to send someone into your group outside the personalized area to alert the driver of this further delay or directly call our mobile numbers which you will receive during the booking process because our driver does not will never go away without you!
Are the services confirmed in case of bad weather?
Please note that we will still provide our services (Tours and Transfers) despite bad weather. In the event that you wish to change the date of the service, we may allow it (or not) depending on the availability of our vehicles (in general it is not possible to change in the last 48 hours but you can try).
What is included in the price of the service and what is not?
In our costs are included VEHICLE, VARIOUS PARKING, FUEL, TAXES, INSURANCE and ENGLISH LANGUAGE DRIVER for the day. ENTRY FEES to historical sites (museums or archaeological sites) and OFFICIAL GUIDES are not included in our rates. We strongly recommend that all our customers pre-purchase tickets to avoid waiting in line during the day of the tour. The tour is very flexible, so we don't follow a strict itinerary and if you have any suggestions we will be happy to satisfy it. LUNCH is not included in our rates, TIPS in Italy are never mandatory but always well appreciated and will depend on you based on the quality of the service received and your satisfaction.